Privacy Policy

Callable Pty Ltd (ACN 693 196 333)

Last updated: 16 December 2025

Callable Pty Ltd (Callable, we, us, our) is committed to protecting your privacy and handling personal information in an open and transparent manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you access or use our website, applications and services (together, the Services).

1. Scope

This Privacy Policy applies to: • visitors to https://gocallable.com; • users of any Callable web or mobile application; and • customers, contacts and recipients interacting with the Services.

By using the Services, you consent to the handling of your personal information as described in this Privacy Policy.

2. Personal Information We Collect

We may collect the following types of personal information:

(a) Account & Identity Information

• name • email address • phone number • business name (if applicable) • login credentials (encrypted)

(b) Service & Usage Information

• availability status and preferences • notification settings • timestamps and interaction logs • device, browser and app version data

(c) Recipient & Contact Information

• names and contact details of people you choose to interact with • relationship or labels you assign

(d) Technical & Analytics Information

• IP address • device identifiers • operating system and usage analytics

We do not intentionally collect sensitive information as defined under the Privacy Act.

3. How We Collect Personal Information

We collect personal information: • directly from you when you register or use the Services; • when you configure availability or notifications; • when you upload or input contact details; • automatically through cookies and similar technologies; and • from third-party service providers strictly for service delivery.

4. Why We Collect Personal Information

We collect and use personal information to:

• provide, operate and improve the Services;
• manage accounts and authentication;
• transmit notifications at your direction;
• communicate with you about the Services;
• maintain security and prevent misuse;
• comply with legal obligations; and
• analyse performance and usage trends.

5. Disclosure of Personal Information

We may disclose personal information to:

• third-party infrastructure, hosting and delivery providers;
• analytics and security service providers;
• professional advisers (legal, accounting);
• regulators or authorities where required by law; and
• purchasers or successors in a business transaction.

We do not sell personal information.

6. Overseas Disclosure

Some third-party service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy obligations substantially similar to the Australian Privacy Principles.

7. User Responsibility for Recipient Data

If you upload or provide contact details of other individuals:

• you confirm you have authority and a lawful basis to do so;
• you are responsible for obtaining any required consents; and
• Callable acts only as a processor at your direction.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• operate core functionality;
• remember preferences; and
• analyse traffic and performance.

You may disable cookies through your browser settings, however this may affect functionality.

9. Data Security

We implement reasonable technical and organisational measures to protect personal information, including:

• encryption;
• access controls;
• secure hosting environments; and
• monitoring for unauthorised access.

No method of transmission or storage is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

• provide the Services;
• comply with legal obligations; or
• resolve disputes.

You may request deletion of your account, subject to legal retention requirements.

11. Access & Correction

You may request access to or correction of your personal information by contacting us.

We will respond within a reasonable time and in accordance with the Privacy Act.

12. Marketing Communications

Callable does not send unsolicited marketing communications.

Where required by law, you will be provided with opt-out mechanisms.

13. Children’s Privacy

The Services are not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children.

14. Complaints

If you believe we have breached your privacy, you may contact us using the details below.

We will investigate and respond promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Changes to this Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with a revised date.

16. Contact Us

Callable Pty Ltd

Email: admin@gocallable.com

Jurisdiction: Queensland, Australia